# Getting help

Which address to write to for what, what to include so we can actually answer, and the things support can't reach.

Wren is a small operation, and a person reads what you send. This page is about making that exchange quick: where to write, and what to say so the first reply is a useful one rather than a request for more detail.

## Which address

**[support@writewithwren.com](mailto:support@writewithwren.com)** — anything about the product. The extension isn't syncing, analytics look wrong or empty, a post didn't publish, a plan or charge doesn't look right, something is broken or behaving strangely.

**[legal@writewithwren.com](mailto:legal@writewithwren.com)** — your data. Asking for a copy of what we hold, correcting it, exporting your content, or deleting your account and its data. What we cover and how it works is in [Your data and privacy](/content/help/data-and-privacy/index.html).

**[The contact form](/content/contact/index.html)** — everything else. Questions before you sign up, partnerships, press, feedback, or anything that isn't one of the above.

If you pick the wrong one, nothing bad happens — they all reach the same person.

## What to include

Four things, and the first reply is usually the answer rather than a question:

1. **The email address on your Wren account**, if you're writing from a different one.
2. **What you were doing** — the page you were on and what you clicked.
3. **What you expected, and what happened instead.** "It didn't work" and "the button did nothing, I expected a draft" are very different starting points.
4. **When it happened**, roughly. Server logs are searchable by time, so "this morning" narrows things considerably.

A screenshot is worth a paragraph, especially for anything visual.

## Things worth trying first

Some problems have a known answer, and the article will be faster than waiting for a reply:

- The extension isn't picking up your posts → [The Wren browser extension](/content/help/browser-extension/index.html)
- Analytics are empty or look wrong → [Tracking your performance](/content/help/tracking-your-performance/index.html)
- A charge, a plan change, the monthly allowance, or a refund → [Plans and billing](/content/help/plans-and-billing/index.html)
- Cancelling, or deleting your data → [Managing your account](/content/help/your-account/index.html)

## What support can't reach

Being straight about the edges, so you're not left waiting on something that isn't coming:

- **LinkedIn itself.** If LinkedIn has restricted, limited or locked your account, that's between you and them — Wren has no visibility into it and no way to appeal on your behalf.
- **What LinkedIn reports.** Wren shows the numbers LinkedIn gives; where those disagree with LinkedIn's own screens, theirs is the source.
- **Writing the post for you.** Wren drafts, critiques and revises inside the product — but a support email isn't a channel for having a post written.
- **Your OpenRouter account.** On Nest the key and the balance are yours. If it's out of credit or a charge there looks wrong, OpenRouter's support is the right door.

Anything else, write in. It's better to send it and be redirected than to sit with something broken.

## Still need help?

Can't find what you're looking for? Email us at [support@writewithwren.com](mailto:support@writewithwren.com) and we'll get back to you.